Want better health care? Then complain when it falls short, says Maude Laliberté, the new Ombudsman for CIUSSS West-Central Montreal. She believes complaints aren’t necessarily negative, since they shine a much-needed light on areas that need improvement
Nearly four years after CIUSSS West-Central Montreal came into existence, it has been named one of Montreal’s Top Employers. This makes it one of only about 50 organizations in Montreal—and the only CIUSSS in Quebec—to have been singled out in this way.
Lucie Tremblay has assumed her new position as Director of Nursing for CIUSSS West-Central Montreal.
CIUSSS West-Central Montreal has achieved a nearly perfect score in a preliminary report from Accreditation Canada. The healthcare network was commended for the quality of its person-centred care and for attention to safety by all members of staff.
Among the top priorities for all healthcare professionals is “to build the opportunities for patients to feel respected, heard and included,” says a top executive of Planetree International, a global organization that CIUSSS West-Central Montreal has joined.
Person-centred care, in which the healthcare user’s perspective is crucial to high-quality care, will assume increasing importance in CIUSSS West-Central Montreal, members of the public were told at the network’s third annual Public Information Meeting.
Congratulations to the three winners and two runners-up in the second annual edition of “A Shot of Happiness”, a photography contest for staff of CIUSSS West-Central Montreal. Entrants were asked to submit photos on a four-seasons theme.
Glenn J. Nashen, Associate Director of Communications for CIUSSS West-Central Montreal, has been awarded the D’Arcy McGee Medal of Citizenship for contributing to the lives of Montrealers in and beyond the riding of D’Arcy McGee.
Giving top priority to the needs of patients and other healthcare users has always been and continues to be the top priority of CIUSSS West-Central Montreal, says Alan Maislin, President of the CIUSSS Board of Directors.