Accreditation
CIUSSS West-Central MontrealDecember 2018

Outstanding score for CIUSSS in Accreditation Canada visit

CIUSSS West-Central Montreal has achieved a nearly perfect score in a preliminary report from Accreditation Canada. The healthcare network was commended for the quality of its person-centred care and for attention to safety by all members of staff.

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Alan Manning, Executive Vice-President of Planetree, addresses CIUSSS directors and senior managers at the Gelber Conference Centre.
CIUSSS West-Central MontrealDecember 2018

Toward a stronger focus on the needs of healthcare users

Among the top priorities for all healthcare professionals is “to build the opportunities for patients to feel respected, heard and included,” says a top executive of Planetree International, a global organization that CIUSSS West-Central Montreal has joined.

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Marisol Miro
CIUSSS West-Central MontrealMarch 2018

New ombudsman sees complaints as stepping-stones to better care

A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.

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Feature articles
Fall 2014Feature articles

When the patient experience ends in disappointment

It seemed almost like a scene out of a suspense film—except that for Shirley Freedman Rapoport, her feelings of insecurity, isolation and vulnerability were frighteningly real.

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