CIUSSS West-Central Montreal has achieved a nearly perfect score in a preliminary report from Accreditation Canada. The healthcare network was commended for the quality of its person-centred care and for attention to safety by all members of staff.
Among the top priorities for all healthcare professionals is “to build the opportunities for patients to feel respected, heard and included,” says a top executive of Planetree International, a global organization that CIUSSS West-Central Montreal has joined.
A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.
It seemed almost like a scene out of a suspense film—except that for Shirley Freedman Rapoport, her feelings of insecurity, isolation and vulnerability were frighteningly real.