Marisol Miro
CIUSSS West-Central MontrealMarch 2018

New ombudsman sees complaints as stepping-stones to better care

A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.

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Before the inaugural Public Information Meeting of CIUSSS West-Central Montreal, members of the public mingle with healthcare managers and staff in Pavilion K’s Lea Polansky Carrefour.
CIUSSS West-Central MontrealMay 2017

Safety and quality of care in CIUSSS facilities is “non-negotiable,” public told

The safety of healthcare users and the quality of their care will never be compromised, members of the public were promised at the inaugural Public Information Meeting of CIUSSS West-Central Montreal.

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Integrated Health and Social Services University Network for West-Central Montreal
September 2015Spotlight feature

New to West-Central Montreal Health

Since April 1, key appointments have been made to the leadership and senior management of the Integrated Health and Social Services University Network for West-Central Montreal.

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Feature articles
Fall 2014Feature articles

When the patient experience ends in disappointment

It seemed almost like a scene out of a suspense film—except that for Shirley Freedman Rapoport, her feelings of insecurity, isolation and vulnerability were frighteningly real.

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