Public urged to make feelings known about quality of care in CIUSSS
The President and CEO of CIUSSS West-Central Montreal has not only invited, but urged members of the public to come forward with comments, questions and criticism about any aspect of the healthcare network’s performance.
Speaking on November 9 at the CIUSSS’s second annual Public Information Meeting, Dr. Lawrence Rosenberg said that while praise for the CIUSSS is welcome, “comments, questions and criticism are essential in enabling us to move forward.
“They provide us with a better understanding of what works and what needs to be improved, as we strive to be more responsive and more effective in meeting the needs of our patients, residents and clients.”
Dr. Rosenberg was a featured speaker at the meeting at the Jewish General Hospital, which acquainted the public with highlights of the CIUSSS’s activities in 2016-2017. It also provided information about various programs and services, and enabled visitors to direct questions to top CIUSSS directors and managers. In addition, winners were announced in “A Shot of Happiness”, a photography contest for CIUSSS staff.
In his review of the network’s second year of operation, Dr. Rosenberg said the CIUSSS had:
- tightened the working relationships among staff in various network facilities to provide smoother continuity of care
- registered more people to receive care from general practitioners
- significantly reduced wait times for imaging, such as CT scans and MRIs
- placed additional emphasis on meeting the needs of the most vulnerable healthcare users, such as the elderly and asylum seekers
- strengthened ties with other healthcare networks, with national and global institutions and organizations, and with political leaders at all levels
- helped to preserve and celebrate the unique identities, legacies and traditions of the network’s facilities
Alan Maislin, President of the Board of Directors of CIUSSS West-Central Montreal, said the network has come a long way since it came into existence in April 2015: “We’ve built the car. Now is the time to polish it.
“The future of health care here in Quebec is in good hands. The challenge we face in the next couple of years is how do we stay relevant, how do we get better, and how do we improve?”
Addressing the CIUSSS’s management team and staff, Mr. Maislin extended his thanks “for your efforts and for your support in helping to make this happen. We can never get better without our professionals and everyone working together.”