Dr. Lawrence Rosenberg, President and CEO of CIUSSS West-Central Montreal, delivers the opening address at the network’s eighth annual Public Information Meeting on November 8. (Click to enlarge.)
CIUSSS West-Central MontrealNovember 2023

Embracing change and nurturing teamwork cited as keys to success of CIUSSS West-Central Montreal

Henry Mietkiewicz — November 15, 2023
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At the CIUSSS’s Public Information Meeting, staff were praised for initiating change and fostering a strong sense of network-wide unity.

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Every morning, members of staff gather—in person and remotely—in C4 (the Command Centre) to prepare for the day ahead by reviewing the latest data about users of health care and social services across CIUSSS West-Central Montreal. Joining them are Dr. Shannon Fraser (second from left), C4’s Medical Director, and André Poitras (standing at right), Associate Director of Nursing. (Click on this photo to enlarge it.)
NewsSeptember 2023

C4 (Command Centre) moves to larger, more spacious quarters

Henry Mietkiewicz — September 26, 2023
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C4 (the Command Centre) has moved to a larger space, with more screens displaying additional real-time data about patient care.

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In the Command Centre at the JGH, the mental health care of patients and clients is discussed by (from left) Dr. Karl Looper, JGH Chief of Psychiatry; Tung Tran, Director of the Mental Health and Addiction Program for CIUSSS West-Central Montreal; Chloé Décarie-Drolet, Interim Associate to the Assistant Executive Director; and Mark Demaine, Coordinator of Specialized Services in the Adult Mental Health Continuum. (Click on any photo to enlarge it.)
September 2021Spotlight feature

New Command Centre is key to streamlining access to care in mental health

Henry Mietkiewicz — September 27, 2021
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The new Command Centre is proving effective in preventing bottlenecks—especially in the Emergency Department—for those needing prompt psychiatric or psychological support.

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In the Command Centre at the JGH, the discharge and/or transfer of patients is discussed by Suzette Chung (seated), Head of Discharge Planning for the hospital; and by (from left) Matthew Wener, Physiotherapist and team member in the Access Point for Rehabilitation Beds in Physical Health and Respiratory Care; Arleyne Coombs, Chief of Social Services; Marcia Da Silva, Social Worker in the Directorate of Mental Health and Addiction; and Thu Hanh Ngo Nguyen, Access Program Manager. The screens behind them display up-to-date information about the condition and progress of healthcare users in the JGH and in other CIUSSS facilities. (Click on this or any photo to enlarge it.)
August 2021Spotlight feature

New Command Centre helps free up beds for patients needing immediate care

Henry Mietkiewicz — August 3, 2021
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Thanks to the new Command Centre at the JGH, fewer patients are experiencing significant delays in being discharged from the hospital.

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In the Command Centre at the JGH, (from left) André Poitras, Carol Viegas and Dr. Shannon Fraser review the latest data about where and how beds are being used in the hospital. With support from key managers (in directorates that look after the elderly, mental health, home care and rehabilitation), they also examine the ripple effect of bedflow on other healthcare and social services facilities in CIUSSS West-Central Montreal. (Click on this or any photo to enlarge it.)
May 2021Spotlight feature

Patient “traffic” is flowing more smoothly, thanks to new digital Command Centre

Henry Mietkiewicz — May 19, 2021
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By acting as a focal point and supplying senior managers with real-time data, the Command Centre is helping JGH patients get admitted and discharged more efficiently.

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In the Vaccination Command Centre, (from left) Joanne Côté, Lucie Tremblay, Sonia Boccardi, Amina Talib and Erin Cook (Associate Director of SAPA and Long-Term Care) plan the day’s strategy. Behind them, the screens at left and centre display the latest data about COVID-19 vaccinations in CIUSSS West-Central Montreal. The screen at right shows real-time video of various areas inside the CIUSSS’s vaccination sites. (Click on this or any photo to enlarge it.)
May 2021Spotlight feature

Decision-makers strategize at Vaccination Command Centre to keep the shots coming

Henry Mietkiewicz — May 5, 2021
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When prompt, daily decisions are needed to keep the COVID-19 vaccination campaign running smoothly, top decision-makers gather in the Vaccination Command Centre.

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Wide-angle view of the C4 Command Centre in its first phase, with many screens in the JGH board room containing real-time data about the flow of healthcare users through the facilities of CIUSSS West-Central Montreal. (Click to enlarge.)
March 2021Spotlight feature

“All systems go” for launch of digital nerve centre to help improve care

Henry Mietkiewicz — March 17, 2021
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It’s “All systems go!” for a new digital nerve centre—the first of its kind in Quebec—where real-time data from across the CIUSSS is displayed on screens to help improve care.

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