Embrace change to ensure ongoing improvement in care, CIUSSS staff urged
At the CIUSSS’s Public Information Meeting, leaders said ongoing improvements to care are possible only if change is embraced.
Want better health care? Then complain when it falls short, new Ombudsman urges
Want better health care? Then complain when it falls short, says Maude Laliberté, the new Ombudsman for CIUSSS West-Central Montreal. She believes complaints aren’t necessarily negative, since they shine a much-needed light on areas that need improvement
New ombudsman sees complaints as stepping-stones to better care
A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.
Safety and quality of care in CIUSSS facilities is “non-negotiable,” public told
The safety of healthcare users and the quality of their care will never be compromised, members of the public were promised at the inaugural Public Information Meeting of CIUSSS West-Central Montreal.