Dr. Joel Turner, Chief of the Department of Emergency Services at the JGH, holds a video conference with a patient in his department’s Virtual Urgent Care program.
NewsOctober 2026

Virtual urgent care by Emergency physicians is now being offered to certain patients at home

The new service enables individuals with serious—but not critical—problems to get help by video without having to go to the Emergency Department.

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In the Emergency Department, Nicola Marzelli, 92, discusses his medical condition with Geriatrician Dr. Wayne Lok and Geriatric Nurse Felecia Armstrong, members of the department’s Geriatric Inter-disciplinary Team.
NewsSeptember 2026

Length of stay cut for older patients moving through JGH Emergency Department

The new Geriatric Inter-disciplinary team aims to keep frailty from intensifying when patients spend a long time in the ED.

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Kayla Feola (centre), Interim Assistant Head Nurse in the JGH Emergency Department, tours the Rapid Assessment Zone with a group of volunteers to familiarize them with the layout of the area and to inform them what to expect when they’re on duty. (Click on this or any photo to enlarge it.)
Feature articlesMay 2025

Patients in Emergency Department receiving more hands-on support from volunteers

Additional training for volunteers prepares them to help in a wider range of situations in Emergency Department.

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More than 50 senior healthcare professionals met on February 17, 2020, to conduct a tabletop simulation to prepare for the arrival at the JGH of a patient with a confirmed case of COVID-19. The exercise was co-chaired and co-organized by Dr. Marc Afilalo, Chief of Emergency Services (centre in white coat), and Dr. Paul Brisebois (centre left, in dark jacket), an Emergency physician. (Click on this or any photo to enlarge it.)
90th anniversarySeptember 2024

90th anniversary flashback: Preparing the JGH for its first COVID-19 patients

At a crucial meeting in February 2020, dozens of senior JGH healthcare professionals finalized plans to admit the first COVID-19 patients.

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Dr. Marc Afilalo
Feature articlesJuly 2024

Dr. Marc Afilalo steps down after 38 years as Chief of Emergency Medicine

Research and innovation are the focus of his new responsibilities lthough Dr. Marc Afilalo has stepped away from the day-to-day operations of the JGH Emergency Department (ED), which he led for 38 years, he is continuing to play an active role in areas that he says have always been crucial …

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A simulation exercise is conducted in the ambulance bay adjoining the JGH Emergency Department (ED). Residents in emergency medicine play the ED’s medical staff (in hazmat suits), while medical students portray the victims of a toxic chemical spill. To remove the noxious substance to which he has been exposed, a mock patient washes himself in the inflatable shower tent (centre), while his child (a doll, right of centre) is entrusted to medical personnel. Meanwhile, a mock patient in a wheelchair (left) is washed by medical staff using hand-held shower nozzles. (Click on this or any photo to enlarge it.)
July 2024Spotlight feature

Simulation exercise offers vital training in coping with effects of toxic chemical spill

Emergency medicine residents in a simulation exercise experience the real-world pressure of assisting the victims of a toxic chemical spill.

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In the Clinical Access Service at the JGH, patient Heidy Jampen (left) discusses her treatment for atrial fibrillation with the Service’s Head Nurse, Jessica Pinto (right), and with Clinical Nurse Specialist Sorphea Hul.
April 2024Feature articles

New alternative to emergency treatment for patients with irregular heartbeat

With a referral, patients with atrial fibrillation can now bypass the JGH Emergency Department and receive care in the Clinical Access Service.

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Dr. Kaelan Gobeil Odai (centre), a resident in emergency medicine, intubates a manikin during an exercise in the JGH’s new Emergency Medicine Simulation Centre. Assisting him are Respiratory Therapist Irina Potlog (left) and Charbel Atallah, an Interim Nurse Consultant in the Medical Surgical Intensive Care Unit, (Click on this photo to enlarge it.)
July 2023News

New simulation centre helps prepare Emergency staff for difficult real-life cases

A new Emergency Medicine Simulation Centre that’s bright, roomy and technologically sophisticated has opened at the JGH.

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Brian Glazer, who was delighted with the care he received at the JGH when he was hospitalized with COVID-19, is among those whose experiences are described in COVID Stories, published by the JGH Humanization of Care Committee.
Feature articlesMarch 2022

The trauma of COVID-19: Patient unconvinced he was alive after 17 days of unconsciousness

The experience of a COVID-19 patient who endured 17 days of unconsciousness is among the stories published by the JGH Humanization of Care Committee.

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Orderly Janice Kernohan hands a care kit filled with personal hygiene items to a patient in the Emergency Department.
December 2021Feature articles

When a toothbrush can make a patient cry with joy

Care kits distributed in the JGH Emergency Department are having a positive impact on the patient experience.

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