In the JGH Emergency Department, Lucie Tremblay (right), Director of Nursing, chats informally with Nurse Clinician Valerie Lok, who presents her own unique perspective on the department’s day-to-day successes and difficulties.
CIUSSS West-Central MontrealFebruary 2020

To improve care, senior managers get up-close and personal with patients and staff

Henry Mietkiewicz — February 6, 2020
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By getting away from their desks and regularly touring their facilities, senior managers in our CIUSSS get up-close and personal with healthcare users and staff. This helps them better understand what’s working well and what needs improvement.

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