Patient experience

Telehealth is doing a good job of keeping patients connected to their healthcare providers during the pandemic, say those who were surveyed about the service.

Among the top priorities for all healthcare professionals is “to build the opportunities for patients to feel respected, heard and included,” says a top executive of Planetree International, a global organization that CIUSSS West-Central Montreal has joined.

The Respect campaign has been launched, an initiative of the Humanization of Care Committee, in collaboration with the Users Committee.

A strong commitment to improving the health and well-being of patients will be crucial in helping the JGH succeed during the challenging period that the public healthcare system has now entered, says Dr, Anne Lemay.

For the third year in a row, the JGH has been named one of the best places to work in Montreal.

With her charismatic smile and passionate demeanour, former Canadian Olympian Clara Hughes praised the JGH for the openness of staff and administrators in confronting the stigma around mental health.

The JGH has become part of a world-wide push to transform medical care by measuring and reporting patient outcomes in a standardized way.

Now that the reorganization of Quebec’s public healthcare system is under way, former Presidents of the Jewish General Hospital are reassuring the hospital’s supporters that the JGH is protected by special measures in the new legislation.

Imagine that you’ve decided to visit a restaurant where the food is said to be superb. And the moment you take your first bite, you’re in gastronomic heaven! Yet, when the evening is over, you vow never to return.

Left hip versus right hip: That’s all it takes for Stephen Leopold to recall, with conflicting feelings of pain and delight, what can transform a patient experience from excruciating (at an American hospital) to exceptional (at the Jewish General Hospital).