When a toothbrush can make a patient cry with joy
Care kits distributed in the JGH Emergency Department are having a positive impact on the patient experience.
New ombudsman sees complaints as stepping-stones to better care
A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.
Safety and quality of care in CIUSSS facilities is “non-negotiable,” public told
The safety of healthcare users and the quality of their care will never be compromised, members of the public were promised at the inaugural Public Information Meeting of CIUSSS West-Central Montreal.
New to West-Central Montreal Health
Since April 1, key appointments have been made to the leadership and senior management of the Integrated Health and Social Services University Network for West-Central Montreal.
When the patient experience ends in disappointment
It seemed almost like a scene out of a suspense film—except that for Shirley Freedman Rapoport, her feelings of insecurity, isolation and vulnerability were frighteningly real.