Toward a stronger focus on the needs of healthcare users
Among the top priorities for all healthcare professionals is “to build the opportunities for patients to feel respected, heard and included,” says a top executive of Planetree International, a global organization that CIUSSS West-Central Montreal has joined.
New ombudsman sees complaints as stepping-stones to better care
A complaint about an adverse incident, no matter how regrettable, can potentially be transformed into an instrument of change that leads to improvements in health care and social services, says the new Ombudsman for CIUSSS West-Central Montreal.